Frequently Asked Questions
Find quick answers about payments, delivery, shipping, refunds and order cancellations with The Vape Hub AUS.
The Vape Hub AUS accepts several payment methods to make checkout simple and convenient.
At The Vape Hub AUS, we aim to process and dispatch orders as quickly as possible.
Delivery times vary depending on the destination and delivery location.
We provide delivery throughout Australia and also offer international delivery worldwide.
Orders are handled carefully and securely throughout the delivery process.Yes. We offer free shipping on orders of A$300 or more.
For orders below A$300, there is no fixed standard delivery fee.
The applicable shipping cost varies depending on the delivery address and delivery requirements.
Orders may be cancelled before dispatch.
When a refund is approved, it is processed according to the original payment method used at checkout.
PayID: The approved refund is returned through PayID.
Bank Transfer: The approved refund is sent back to the designated bank account.
Gift Cards: The approved refund is re-issued as store credit so it can be used toward another purchase.
Bitcoin (BTC): The approved refund is sent to the specified wallet address based on the applicable transaction value.
